Customer Testimonials
My truck was serviced and everything went perfect ! Advisor , techs and shuttle driver very prepared
On August 29, 2024 I was having trouble with the key fob on my Maverick. Nicolas Hall and another young lady in service helped me, even though it was after hours. The next day I went to service department, where Nic personally met with me and assured me everything would be ok. Thanks to both of them. Job well done!!
Nice people and easy to deal with. No games. straight forward and didn't waist my time.
Folks, I have done two deals now with Jones Buick GMC in the past five years. During that time, I have also dealt with other area car dealers. I can honestly say that the people in sales, finance, and parts at Jones are sincerely the most genuine, honest, down to earth and friendly of any of the dealers I have dealt with ANYWHERE, BAR NONE! They have certainly owned my future business. With the deals I have done so far with Jones, I never had a ask twice for documentation, details about the deal and explanations for their position. I ...
The staff is top tier. Great customer service. Excellent car service. Very reliable and extremely helpful with all questions.
Every time I called to checkon my vehicle I was called back with answers the staff that helped me were proffisional and polite. My car was returned to me running and still running great thank you
Always happy and friendly staff. They explained everything
Naz was amazing! Never once pressured me. Took a few days to decide and he got me out of my Tundra I recently bought for a beautiful 23 GMC Sierra Denali. If you are in the market for a new Truck, he’s definitely the man to see!
Tyler Hoffman helped us with getting our new family into a Used Yukon Denali. He did a great job at streamlining the process for us so we could have everything ready to go when we got there. Drove all the way from Phoenix for this one and don't regret it at all. Thank you guys and make sure to ask for Tyler!
Sales staff did a good job. Manny was great and the others I interacted with were great too
Had a sense of generosity and authentic concern for my purchase of my used vehicle. Never felt rushed or pressure to make my mind, on which I don't regret.
This was a good experience. I only had one vehicle in mind, the Buick Envision. I had a good running car, so this was really just a personal luxury I wanted. Manny didn't try to sell me a different model or color. I told him the exact one I wanted, the nice black one with the nice 18 inch rims. And that is what he did. He made that happen for me. Never in my wildest dreams did I think I could get a luxury car like this Buick. It is one of those times that when you leave the ...
Had an appointment for an oil change , there was over an hour delay in commencing due to being short staffed that day. It was no big deal to me , the folks I dealt with were most pleasant and efficient.
Easiest buying purchase I’ve ever had.
Felt like a person and not a number. Also the person got me the best price for my part snd he was just excited as we were.
It was good and was fast.
Natasha Pearson is the only reason I am giving a great survey. Sense I know how she works and because we worked together side by side. Don Plant is the man as well. Great people those two are!
Cynthia kept me informed on what was going on at all times. She was great
No pushy sales people. Professional staff
Jones Buick GMC has always treated me with excellence. I have purchase four vehicles from them and have never been disappointed.
I walked in and said noway I getting a car today you gave me an offer sheet I l we left went home came back an hour later. The deal you gave me was a good deal and my trade in deal was a real fair trade in.
Manny heard what I needed and was looking for. He came up with the right price and I was able to take my car home the same day.
I had just purchased my GMC Sierra Denali 1500 a month ago from Jones when I started having issues with the brakes. I called them up, explained my situation, and brought it in. Jones found the problem was covered by my vehicle's factory warranty and got me on the road at no cost to me. Thank you.
Excellent staff on arrival thru delivery of our car. Super friendly and offered to pick car up if we ever needed anything else. We didn’t buy our vehicle here as were outta state, but would certainly give them a shot next time😊
If all dealerships were this easy to work with then more people would enjoy the car buying process. This is the first time in my 50 years on this planet that I did not hate having to buy a car. THANK YOU!!!
Oil change was excellent, appointment was ready and I waited and it was done quickly
I was happy to meet my Service Advisor, He was friendly, and got my car in right away. When I got my car back all the items I asked for were taken care of. The cashier was very friendly also, I told her I had a service rewards account, after she looked it up, I was able to use my points toward my service charges.
Guido again was outstanding as a service manager. Techs finished car in great time. Entire staff treat me well
Absolutely AMAZING!! 10/10 definitely recommend coming here for any service work. My only complaint would be the difficulty actually getting through to the service desk to actually schedule the appointment. I called a total of 5 times. The first 3 were on Monday, on the third call that day the receptionist for the dealership took my name and number and said she would ask someone to call me. Well, that never happened. Tuesday morning I called twice and finally was able to get through and schedule my appointment. So that would be my only complaint. The actual service appointment the day of was ...
everyone polite and efficient !
Everything went smooth and as promised. Advisor is a great guy. Reason why Ijeep going back for my services. That guy definitely needs a raise for what he does
Fast great service
It was pleasant, but had to wait about 20 minutes after it was pulled out of the shop, evidently waiting for paper work. It was just an Oil Change?
They check most everything so I don’t have to worry about my car. We have always brought car to dealer for repairs and maintenance. Jones dlr. is where I go for worry free care. I appreciate their efforts.
Angel, took care of me every step of the way… even though this was an out of state purchase.. the process was stress free and got everything taken care of asap. Would definitely go back with Angel if I ever need another vehicle.
Great service and timely repairs..
Always get me in and out quickly and explain fully what they are doing.
It's the only place I will go..always been treated with respect..there the best and Norman Castro makes sure all my car needs are taken care of.
It was quick easy and the team members did really well.
Glenn was wonderful. Very knowledgeable about the vehicle. Took time to go over all features. Explained pricing breakdown very clearly. Craig in finance was also great. Quick, efficient and explained everything very well.
Very organized. Excellent sales team! Drove home with our new Arcadia the same afternoon!
The customer service that Angel provided was excellent as well as the other members we spoke with. Our contract was just as requested definitely recommend them
It was easy
Glenn went out of his way to satisfy us and to make sure we new all the options on the vehicle
Nice staff, timely service.....
Great Experience
My service advisor was very friendly and quick to get me in and out. The supervisor even went on a short ride with me due to concerns I had about a "noise" my car was making. I was very satisfied with the attention I received.
Friendly and very helpful
Everything was great. Had 1 disappointment- after the sell was finalized I discovered vehicle did not have 12 volt receptacle which is critical to operate my portable oxygen concentrator. What is wrong with gmc?
Norman was great, easy to talk to, honest. I would definitely come back to Jones and would recommend Norman to anyone wanting to buy a new vehicle. Everyone at Jones had a great personality.
Everything I could ask for!
Travis Farley sold me my 2024 Buick encore! He made it easy and came in right on the payment I wanted!
easy to work with. Vechical was as listed . no pressure. friendly Answered all my questions
Your service tech Chris is beyond believable. He is so good at his job. your sales people are excellent. They are friendly and courteous. .But your office girls in the service department need a good trouncing. They are rude and disrespectful and need to be severely reprimanded for their treatment of your customers.
Like always, service department was excellent. I don't know the service writer name, but she was awesome, and extremely professional. She's in the very first stall when you drive up to it.
Staff was patient, personable and knowledgeable. That is always appreciated. Naz did everything he could to satisfy my needs which got him the sale and the SUV I wanted.
Glenn Kilburn made it such a great experience he had no problem staying at work till almost 10pm making sure I was taken care of!! ♡
Great salesmen and finance people
Earlier that day we were at a dealership down the street and it didn’t go well. Jones had what we were looking for, at the price we were looking at, along with the payments we were looking for. We were also told about a rebate and another deal that GM had going on which the other dealership kept quiet about. It was a great experience and we have already recommended them.
Travis is AWESOME (as always)! He really does care about his customers - and we appreciate his personal touch!
I went to Jones to lower my payments & trade two cars in for one….they were professional & we were able to work out a deal & get me into a brand new GMC….shopping local is the the way to go…
great experience from sale to finance. Mr. Chris McGuire restored my faith in Casa Grande Ford-FMC dealers. I was on my way to Scottsdale, Az., to buy a truck, but he made it possible for me to obtain the truck in Casa Grande at a better price. Your dealership even provided better financing than my credit union, without any games or surprises. Thank you to all your team for the great service.
Salesperson was very knowledgeable and friendly.
The whole experience of purchasing a vehicle with Jones was pleasant, our first contact was Naz (sales) and he was amazing! Super informative, professional, friendly and kept us up to date with the status of the Yukon XL we ordered. The finance and signing of documents was smooth and quick, and the yukon is everything we wanted and love it! We will definitely shop with Jones in the future and refer anyone looking for a vehicle to this great group of people!
They were very nice to work with. Their team had the SUV cleaned and made sure we were happy with our purchase. The paper work was completed it a timely manner for us to sign and both the sales team and the finance team were very nice.
Very friendly and easy to work with made purchasing this vehicle a great experience.
Friendly and helpful and onest.
Always on time and good with an explanation if they run into problems
Very patient a helpful.
Salesman Castro was excellent. Honest, factual, and extremely professional. Went beyond reasonable to solve questions regarding towing vehicles behind motorhome. A pleasurable car buying experience.
Great!
IT WAS ALL GOOD
I've always gotten great service here. They take care of my Buick Encore GX. I love this car, so it's important to have great service. I don't take it anywhere else.
Wow, Ethan Cunningham, a 20 year old sales man was superior to many older salesman that I have delt with in the past. I believe that he has a very good future ahead.
It was a great experience the staff was very friendly and experienced too. They helped me find the right vehicle for me. Thank you for the great experience.
The service was perfomed promptly when I arrived at my appointment time. The staff and cashier were all very friendly, Smiled and greeted on arrival and departure from Billing Desk. Thank you.
I was very pleased with the dealership and especially the salesman Greg Kilburn. He was very patient with me as we discussed and priced the different models. I couldn't be more sati
Morning, I have been coming for three years , for tire rotation and oil/ filter change , Jennifer is the right person for the job , well spoken, and knows her job , keep up the can do work ethic, I will be back 👍🇺🇸
good service
Simply amazing was in an out with what we wanted made it supper easy to go though the process and just the best
Efficient, staff courteous, wait was comfortable.
Oil change, quick service.
Timely method
I like your employees.
Professional. Courteous. Knowledgeable
The employees were very efficient and helpful.
Courteous friendly and on time
Sasha helped me through the entire process of ordering my New 2022 Yukon Duramax. I couldn’t be more pleased with the service she provided!
Good running cars used or new
Eric, Glenn, and Norman were awesome in getting us the vehicle we wanted. Brady did an awesome job finalizing all of the paperwork and financing.6
Everything handled over the phone so when I showed up at the dealer all I had to do was sign the papers. Absolutely the easiest buying experience I had ever had.
Prompt and courteous service.
Great service throughout the whole process. Thank you
Whole transaction was quick and easy. Definitely the best experience I have had buying a new car!
They had a 2500hd truck I wished to get some info on and Andrea quickly answered all of my questions about the truck. It wasn't at the dealership yet but was on its way from the manufacturer. Long story short, we worked out the deal over the phone, including the value of my trade-in, and I decided to purchase the truck. The entire deal was done over the phone including the financing. When I arrived at the dealership all I had to do was go into Brady's office (finance), sign the contract, give them my down payment and ...
I was so impressed with Joe Aguirre. Knowledgeable, friendly, and most importantly Honest. He has spoiled me for any other salesman/dealership. I would highly recommend him and his finance team. The best experience in 30 years of buying cars!!!