Our Reviews

Great

everything was great .everyone was friendly and very helopful

Jones ford the best auto dealership in casa grande Az

Always a good experience at Jones Ford.

The whole experience was easy and the staff were very pleasant. This is my second time buying a new vehicle from Jone Ford and I plan on coming back to buy another vehicle when its time. Thank you for a great experience.

Could not fix tire

Friendly staff and they got my car in and out within an hour

Easy too work with. Finished work in timely manner.

I liked Juan, he knew the truck well and was a great instructor on the features of my truck I also got a great deal and the financing was the best

Speedy service excellent customer service

Had an appointment at 8 o’clock they told me my car would not be ready for three days

Very easy, efficient, great experience.

Took me home and picked me up from home when all done

Thanks for courteous, quick and professional service.

I have been using Jones Ford/Buick for 5 years now since I moved to Arizona. I will not go anywhere else - absolutely everyone from the salespeople to everyone in the service department are great; very knowledgeable, professional and courteous!

Fast friendly and easy to work with.

My car was serviced quickly and efficiently. Carlie did a great job of keeping me informed and letting me know what parts needed to be replaced.

I have very mixed feelings and not happy. My service rep on the phone, was very short and never once said goodbye hanging up the phone. I was quoted 3-4hrs to replace the shocks/struts on my 2016 Yukon Denali and 1hr to do the alignment. I added tires and TPMS onto the service, so the dealership should've only had my vehicle for one day tops. He told me that there is a Pirelli tire rebate of $80..which should've been deducted from my bill, which wasn't and I've looked everywhere online to find where to try to submit to get the rebate, it's nowhere to be found. I received a call immediately, that my spark plugs were 10K overdue. Even though there were no issues with starting my vehicle or driving problems, I agreed to have that service completed for $650. At this point, we were at $8,000. The NEXT day around 1pm, I received a call that my brake pads needed replaced and rotors turned, for $1,100...which I declined. I have a huge problem with the fact the service rep should've made one phone call, to tell me additional things needing done and allow me to chose what was important to me...I would've chosen the brakes due to that is more a safety issue and not having spark plugs because "its overdue". And not to mention the fact that I could've purchased GM OEM spark plugs and wires, installed ourselves for $250. He texted me at 2:15pm, that my vehicle should be ready shortly. Then called at 4:00pm, stating we can come pick it up in about 30min. We arrived at 5:00pm and my vehicle still wasn't ready. Waited around until 5:40pm, the girl said it still wasn't ready. Another rep asked my name and he said it's been ready!!!!! Finally got my vehicle home and looked at the tires and there was tire sealant ALL over my black painted rims. The vehicle wasn't even washed!! For $8,000...I expected more. My father is a veteran and I asked for a veteran discount, which I have always received at all dealerships, 10% off all services. The rep that closed out my bill, said we can give veteran discount...which shows a line item of 10% but he manually changed the amount to $100. Over the weekend, we were adding windshield washer fluid and the notice that my air filter wasn't even connected!!! I am not happy and will not bring my vehicle back to this dealership. I have told many neighbors that own Fords and GMCs about my experience and will continue spreading the word about the carelessness of the mechanics and reps at Jones Casa Grande, AZ.

Nice facility to relax and wait. Took a while for the service. Friendly people.

Outstanding service by the valet team in picking up and bringing back my vehicle. Erica Salazar kept me aware of what was going on with my service and valet service. Makes you want to be a Jones customer!

The staff was very friendly, the new Quick Change Auto Service, is a nice clean facility, I WISH THEY WOULD OF BROUGHT OVER THE FREE BEVERGAGE CENTER,

Carlie was extremely helpful and friendly.

Manny was a wonderful sales person; friendly, professional and helpful. Brady in Finance was knowledgeable and fun to work with. One hiccup we had - when we signed up for My Buick, I used my gmail account. However, our existing OnStar was under a different email address, which caused problems when we tried to set everything up. It would be helpful to make sure buyers with existing OnStar or My Buick/My GMC etc. accounts use the same email address for everything. Thanks so much for a good experience!

Fast & great customer service

Easy in and out.

Was there for over 3 hours for a quote that took 15 minutes

As always Carlie is an amazing service advisor. Replaced 4 tires, came out a little bit cheaper then originally quoted. I'm new to this service center, but it will be my go to moving forward.

My recent experience at Jones Ford Casa Grande was very smooth from the beginning to the end , more specifically to Stephen White my service advisor very genuine and a true professional. He took in my vehicle and explained to me the diagnose of my vehicle and how a recall service worked, not only that he gave me a loaner car which I was not expecting while my vehicle was being worked on he treated me very well , he notified me when my parts were ordered and arrived , as soon as the parts got to him he immediately started working on it few days later my vehicle was ready and honestly thought it was very fast service I was expecting a 2-3 month since parts were back ordered but Mr White got it done in exactly 4 weeks . I am very satisfied and my vehicle is working like new now I highly recommend Ford Jones casa grande and Stephen White .

Simple and Smooth. Easy all around transaction on my Hummer SUV 3X.

Should not have taken 5 days to fix a problem that could have been fixed in 1 day.

Jarred and his team were very helpful explaining what my truck needed. The job was done on time and the truck is perfect. Couldnt be happier with the service.

Service was excellent

Loved this dealership - we looked at Ford - Chevy - Buick and GMC - everyone was great

Renato, the sales person was great. Kind, courteous and explained everything. Sometimes he even had to explain things a few times because I get nervous when I buy a car. I am in the “ mature senior “ age group and sometimes I get overwhelmed with too much information. FIVE STARS FOR RENATO THE SALESMAN. The Finance guy only 3-4 stars as he kept me in his office too long. I paid cash and didn’t need financing and I DID NOT want any of that extended warranty stuff he was pushing. But he kept trying, but I always said NO Thank you!

Our experience so far has been great. Esperanza, our sales person, was great. She took time to find the right truck for us and went over details with us.

It was great very fast and efficient service

Great service

I had good service

It was great.

Quick, Had tires rotated with oil change But I don't believe they checked the air pressure, Recomdeded is 35 psi all the tires were at 38,That's what they were B/4 I went there.

Fairly normal event

Juan did a great job and was very helpful and courteous. You are a low pressure dealership and I appreciate that greatly.

Very easy to deal with ! 10+ Salesman !!

Set in the waiting room for over an hour, no one came to me. When I went to check on the status, I spotted my car outside the door. Have no idea how long it had been ready. No one went over anything with me, and I asked for a quote on spark plugs when I checked in but no one ever gave me one. Got checked out and left. Disappointed.

Friendly staff and efficient

They did a good job and were helpful.

Very good service.

Good people,

I called for an appointment in the morning and was able to get into the service that asme afternoon. The person taking my call asked about my concerns and she was helpful when I arrived t the shop. She answered all my questions and checked with me when I was in my truck ready to leave, to make sure I was satisfied, Very nice person,

Very enjoyable experience. Everyone that my wife and I dealt with at Jones Buick GMC was quite knowledgeable and friendly. Renato was especially helpful with the GMC app/account and explaining all of the features of my new Sierra AT4. A pleasure to work with. Will definitely recommend Jones Buick GMC.

I have both om vehicles serviced here. They always do a great job and exceed expectations.

I tried to get in contact with someone for three days I called and messaged.

Instead of accepting the diagnosis of the need to replace the transmission at a cost of $13,000, I took my car to a AAA transmission who told me there was nothing wrong with the transmission but if it developed a problem they would be happy to replace it for FOUR THOUSAND dollars!! Since the day I bought my car from Jones I haven’t taken it anywhere else for any service. Every oil change, any body work, everything was done by Jones. I’ll never use your facilities again.

We had a dead battery….. we brought the car in to get a new battery…. The service department took us right in and handled the issue quickly. They kept us informed about the process and when the work was completed.

EVERYONE WAS REALLY NICE AND THE PLACE LOOKED SPECTACULAR!!

Good experience...very customer focused.

Outstanding.

Great customer service counter.

Checked us in promptly with no delays.

Very good sales experience. My salesman, Don Stockman, was very helpful, courteous and knowledgeable. There was very little pressure, and no "back room, check with my boss" tactics. Everything was out in the open and very transparent. I was able to obtain the car I wanted at a price that met my budget. Ken, the Sales Manager, was also very pleasant and easy to work with. I'd recommend Jones if you need a car in the Casa Grande area.

Natasha was wonderful to work with

Stephen got me in same day after I woke up to a no start situation with my GMC truck. He also got my oil changed and filters changed in addition to replacing my battery. Excellent service!

I want to have trade they refused to trade! They keep me waiting for my pickup truck to get fixed as ASAP as I did paid for it! Not good service for me because of means dealer with bad attitude yell and not friendly people!

Vince Vasquez was great to work with .

Great experience!

Very Friendly and efficient

Fast

Went in for a a oil change. They suggested a tire rotation. OK good. How much. Extra 10 dollar. Sounds good. Everything working fine my Tmps where are good after ther service they TMPS stop working. And no pressure shows went around the block nothing changed went back to dealer they said it went bad after the service. When they was all working properly.. and they trying to sell mee a new TMPs sensor. For $90. Total scam. Doesn't seem right. The right thing to do would to replace it its a 30 dollar part nw loosing a customer. I would always take to service there. Not no more. Doesn't feel trust worthy

Timely and fast service quality

Everything was completed as promised.

Pleasantly surprised by the service. Never felt dealership was a place for service but this dealership is good.

Quick service but they placed a sticker on my inside windshield with nothing on it. No date for upcoming service.

Ken and Renato were fantastic. They were personable and honest. I never felt pressured or ignored, it was a nice balance.

Quick and easy and friendly staff

A very good car buying experience. The salesmen, Elijah, was professional, helpful and informative. The sales leader, Eric, was very friendly, positive and helpful. Brady, who completed our paperwork, answered every question with detail. I would recommend Jones to my friends and family.

Nice and clean

Great service

Service was excellent !!!

Very friendly, glad to have come here.

Everyone was very helpful and answered all our questions.

Excellent experience! Christina, Amy and Travis are amazing

Not only my car was in the shop for 70 days, I had to pay for an oil change that was done when the vehicle first went in to shop - never did I use that vehicle. Ultimately- General Motors had to buy my car and I never had my car back. Poor communication. I only received updates when I requested. Had to get the factory involved to get a loaner. Overall very disappointing service experience.

Courteous, prompt, great service

They didn't check the air pressure in my tires.

Appt was at 8am. Didn’t get truck back till after 2pm. Took over half the day just to tell me that the noise was caused by dirt build up on the leaf springs and that it was cleaned.

Na

Stopped in to see why our info system wasn't working right as our caar was less than a year old. They told us our OnStar had expired. We left. Then the entire system went out a couple of days later. They had to have our car a total of 9 days. The service person we worked with was GREAT. The mechanics may be great at under the hood stuff but no one seems to be trained on the ridiculous technology that GM has installed to totally baffle the servicing area. We are convinced that GM is no longer developing cars that the upscale clients purchase, without their AI that the clients do not understand, do not want and do not want to pay additional fees for. Our old Enclave still has the posted speed limit on it but our new, more expensive Enclave, stopped it after a few months, without buying a ridiculous Google map fee of $30. a month. They gave us a 27 page document on how to install the maps if we wanted to pay the fee. REALLY? We've been a GM customer forever but maybe it's time to look elsewhere for our luxury cars.

got me in on time (appointment) understood what it was in for and got work done . Overall, it would rate a 15.

First time using the service here & it was fast & efficient!!

Stopped in to get an oil change and tire rotation, Carlie told me it would be a 45 - 60 min wait, and then another 45 min for the work. I asked if she could put my name down so the I could run some errands. She said to come back around 2.00 pm and she would be able to take my truck to the service area with out waiting. Carlie was super accurate with the timing! Got back to the service department at 2:00, they took my truck on back right away and I only had to wait 1/2 hour. Great job Carlie!!

I am very happy with Andy doing the work! I don't understand why it took two hours where before when you were on Pinal it only took about an hour.

I had an appointment for 11 AM and arrived shortly before 11. The young lady was pleasant and had my car in the back while I was there. When I was leaving I asked about how long it would be, thinking an hour since the next appointment was at noon. She said no, maybe 1 1/2 so I figured that was fine. I called at 1 PM and was told they were working on it. I had another appointment at 2 so I figured I’d be fine. NO it was a bit after 2 before they called or sent a text, double the time length I was told. I understand you’re not a “fast lib” but this was not acceptable. They never reset my oil chance monitor either. I had no belts or other work done but the oil change.

Found the problem repaired quickly.

Service was amazing and got my vehicle back quick.

Arrived per my scheduled appointment on Friday 3/13/ 25 at 0830. Truck set on lift until 1330 when I inquired as to status of service. When I arrived at 1345 told service representative Eric to take it off the lift as I need my truck for work. No service (LOF) had been performed! Additionally, requested that a clunking sound (possibly u joint/transfer case, etc.) be looked at as well. Nothing was looked at according to Eric. Not happy that my truck set on a lift for 5 + hours with no activity from y'all. Eric asked me to bring it back on Monday 9/16/2026 at 0730 for service. LOF only service requested by myself as y'all seem to take way to long to diagnose potential issues. No pleased, but Eric did well for me on Monday 3/16/2026.

Got what I needed plus they found a couple of safety items which were needed. Thank you

They did everything that needed to be done, with a smile, and a hand shake, and that still means something to People

Sales was very helpful

Wasn’t told the price before service, just the service. Need to let us know before they start, to see if customers have the funds.

They do a great work on my vehicle

Mui buen trato muy amables

My salesman Angel was very helpful and made it painless

I don’t do essays on surveys

Had the car all day to discover the sensor in the tire was faulty. I already knew that when I drove it in. Told me to replace it would be 600.00. Had it repaired at a tire shop for 100.00.

Eric, Elijah and the whole team at Jones GMC were first class throughout the entire car buying process. They went above and beyond to find us the vehicle we were looking for and nailed it on the head with what they found. This was by far the easiest vehicle purchase my wife and I have ever had. Consider us very satisfied customers.

Overall good experience. Chris was great to work with.

Everybody was very friendly, but they won’t check your transmission fluid to make sure if it’s full thought the oil change was reasonable because I brought my own engine oil brought my own fuel filter. I thought changing the fuel filter was absolutely outrageous as far as the cost, they forgot to rotate my tires. Had to wait an extra 20 minutes to get my tires rotated, and then they didn’t even recalibrate for the air pressure sensor this is why I gave two stars.

Very professional and friendly

it seems that money is more important than customer satisfaction. Poor match on paint work but was in variances so it was ok even if it didn't match also had to bring outside paint company to justify lousy color match. If I was told they could not match the paint i would have gone elsewhere Fool me once but will never be back. Think twice before you take your car for repair at Jones Body Shop

Service completed in reasonably fast time

Longer wait than I was told to expect, then had to go back because they didn't tighten the oil cap and the " check engine" light came on

Way too expensive for a Battery!! $515 includes $75 to install it. Having trouble with my GPS maps. Ordered a new chip card (I already replaced the card direct from GM and they told me they only updated the cards every 5 years) They wanted to charge me $125 for the card and that it would void my warranty if the GM technician at the dealer did not install it instead of me....OH PLEASE!!!) Next they told me that my 100,000 mile, bumper to bumper warranty that I paid for, would run out in 2027 NOT 100,000 miles. WHAT DID I NEED THIS FOR!!

Great service from

Carlie was professional and provided great customer service something that isn't always done with a majority of businesses. Good to see!

Was not greeted on arrival for 11am appointment. Was asked if waiting for service or returning/ was returning and expected it would be ready in two hours at most. Returned after 3 hours and was told “I don’t think it’s done “. After checking it was in fact done. Window noise mentioned on check in was not duplicated, not addressed. When employee rode with me on short ride down Hacienda the noise was recognized. I now need to leave my Encore overnight. Hopefully the next contact with the service department will be more positive than this was.

Very nice facilities, excellent customer support and dedicated service workmanship on my 2026 GMC Sierra 2500HD Denali truck

Great customer service

Got in quickly and was done in less than a hour! Awesome

I highly appreciate the Collision Center taking such great care of my vehicle and making sure I received exactly what I needed to restore my vehicle back to pre-accident.

They were on time. Waiting area was clean and comfortable

Friendly, showed me several cars. Deal was reasonable, but the add-ons, typically, should not be there so do consider carefully.

I needed a servicing done to fit in a tight schedule. My husband is I. The hospital and the team went above and beyond to get our truck in and serviced. So grateful!

Great experience and salesman and sales manager were very helpful and friendly. No pressure and they worked with me.

Everything went quickly, and thankfully they had the parts in stock for the repair.

Fixed my problem.

I took my truck in for the engine light was on, long story short it needed a new computer, ecm. I get a call telling me my truck was ready and good to go. The following day the rpms are fluctuating at stop signs and when in park, so I return it to the dealer only to get charged again for a dirty throttle body and a tb relearn when the truck was supposed to be good.

Service was super easy and staff was helpful

The young lady at the front is fabulous. The car was out in less than an hour -top-notch-service!

First oil change on my 1500 Sierra Denali. On time and out !! Thank you !

they tried to sell me a new oil pan, when I pointed out they were the one's that screwed it up when they were on Pinal Ave several years ago, they agreed to install a new one. When I picked up the car they never mentioned they didnt install a new one, just fixed the old one with a larger oil pan drain screw.

The service manager Tina took care of the reported problem of a defective part of my vehicle in an expedient and the personnel at the body shop were very excellent in their handling of my request.

I don’t do essays

Very fast service. But as good as that was, even better was the fact that I had no trouble reaching the service department to schedule the service. I can’t say that about ANY trip there to do that since I purchased the vehicle there in 2019

I worked with manny on purchasing my 2026 Buick encore GX , the process was fast, smooth, and I was excited to find out I

Excellent customer service very knowledgeable. Staff all around great experience.

Friendly people who help you

Great experience, love the atmosphere at the people, will continue to come here for service.

Work was done good but left it dirty with the floor paper still in the truck!

Had a great experience test drove a beautiful truck, but it didn’t have the options I was looking for so they went out of their way and found me the same color with the options that I wanted out of the West Valley and drove it down here for me. They did a dealer swap. had it within a couple of days I love the truck and great experience with Jones GMC.

Jeremiah and Vince were great to work with. I never felt pressured. There was not an excess of junk and fees added to the price. I believe I got the best deal around. Thanks!

Service advisor wasnt very friendly and had no customer service skills. Guy who brought out my truck was rude. I will not be taking my truck there anymore. Terrible service

Everything was good and no issues except I would have liked a coupon thank you

Everything went as planned. Always well taken care of.

No hassle, straight forward transaction.

Clean, courteous, and almost on time.

Took my truck in for routine servicing. The work was done in a timely manner and the staff in the office is awesome.

Timely and efficient oil change

Nice lounge. Refreshments. Oil change took almost two hours. Additional filters very expensive.

Service was great.

Great to work with

Quality, Friendly Service and very little wait time. Highly Recommended!

fast and efficient.

Efficient and fast .

Jeremiah was very helpful, patient and helped refine our search for what we needed. I highly recommend him to any customer

I recently purchased a 2026 GMC Sierra 1500 Denali Ultimate from Jones GMC Casa Grande and worked with Angel Garcia throughout the process. Angel was responsive, straightforward, and genuinely motivated to earn the deal, which is exactly what he did. I arrived with competitive proposals from multiple dealers and a clear set of parameters. Angel and Jones GMC stepped up with an aggressive competitive offer that won my business on both price and the exact truck configuration I wanted. After the sale, Angel and his manager continued to be attentive, organizing quick solutions to a couple of minor issues. That level of post-sale follow-through is genuinely appreciated. If you are in the market for a GMC and want an advisor who will work hard for your business without wasting your time, I recommend Jones GMC and Angel Garcia.

Angel “Salesman” was really good to work with. He didn’t pressure us into buying.

I had my oil changed on my corvette. But my paper work doesn't say what type of oil they used to change it out with. The recommended is Mobile 1 synthetic. It also doesn't say what weight they used. That to me is the most important paperwork showing its done right.

Service done in 1 hour. Erica texted that if I needed anything during my waiting time to let her know. Watched the World Cup on a huge TV that made the time go quickly.

Friendly, knowledgeable staff. Facility was clean and comfortable. My Service tech answered all my questions. The scheduling of the appt was easy and they provided text reminders and updates. Whole experience was great!

great service, and good price

Everyone was great in service!

Our salesmen was very helpful and appreciated our time. Perhaps the fastest closing on a car deal I have ever had

Both our sales person Charles and the finance person were very friendly and helpful

GOOD

Vince and his team made the process of finding, deciding, and buying our new vehicle completely seamless and easy.

Waiting for parts! Covered under warantee!

quick and relaxed

Erica was very informative.

Na

Costly but time spent was good. Wished they would have told me if I was still under warranty. Service was good but I think Jones could at least eat the $3 up charge to use a credit card.

The service staff is super friendly and helpful all around

When I texted the quick lane on pinal avenue for a oil change. I said I hand a cupon mailed to me saying $79.95 for a oil change. I got texted back saying that not covered. I still got my oil change but it was at the jones dealership at Florence ln. Im not happy about the coupon being mailed to that I threw in garbage after this was done. Please dont mail me anymore promotional deals. I will definitely look for another place to have my vehicle serviced. I will say the person I dealt with at the dealership was nice.

The service I received was top notch, Eric Paytosh in service was friendly and knowledgeable, he got my car done in very timely manner and was very communicative during the whole process, I will definitely be back, thank you Eric and service Team.